Refund & Cancellation Policy
You can cancel at any time. Cancellation applies from your next billing cycle, and fees for the current cycle are not refunded.
Last updated: 19 October 2026
At a glance
- Cancel anytime by email No cancellation fee
- When cancellation takes effect Next billing cycle
- Fees for the current billing cycle Not refundable
- Duplicate or incorrect charges Corrected
1. Scope
This policy applies to all services provided under the Dental Claim Desk brand by Lumora Healthcare LLP (trading as Lumora Healthcare Services), and to all payments made to us, including payments made through invoices or online payment links.
2. How to cancel
You may cancel your services at any time. There is no cancellation fee and no minimum notice period. To cancel, email info@dentalclaimdesk.com from your registered email address with your practice name and the services you want to cancel. We will confirm your cancellation by email.
3. When cancellation takes effect
Cancellation takes effect from the start of the next billing cycle. We continue to provide services until the end of the current billing cycle, and you will not be invoiced for any later cycle. If you ask us to stop work before the current cycle ends, fees for that cycle remain payable.
4. Refunds
Our services are delivered on an ongoing basis, and our team’s time is committed to your practice for each billing cycle. For this reason, fees for the current billing cycle and for any completed cycle are not refundable, including for partial cycles or for services you chose not to use.
5. Duplicate payments and billing errors
If you are charged twice for the same invoice, or charged more than the amount invoiced, please tell us within 30 days of the payment. Once we confirm the error, we will refund the excess amount to your original payment method within 7 business days. Your bank or payment provider may take additional time to show the credit.
6. Cancellation by us
We may suspend or end services if invoices remain unpaid after written notice, or if these terms or your service agreement are seriously breached. We may also end services for any other reason by giving you at least 30 days’ written notice. In that case, you will not be charged for any period after services end.
7. After cancellation
When services end, we will share the status of open claims and outstanding AR, hand over any reports and records owed to you under your service agreement, and stop accessing your systems.
8. Free billing review
Our billing review is offered free of charge. No payment is taken, so no refund applies.
9. Contact us
Dental Claim Desk, managed by Lumora Healthcare LLP (trading as Lumora Healthcare Services)
India: Vasai, Maharashtra 401202, India
USA: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: info@dentalclaimdesk.com
Phone: +1 251 278 2550